TERRY DINH.

Implementation / Forward deployed / Solutions

Kickoff to go-live, and the steady state after.

I'm Terry Dinh, a senior technical implementation analyst. For over a decade I've worked inside customer environments across healthcare, government, and enterprise software, turning unclear requirements into working systems with SQL, APIs, and a lot of hands-on training.

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15+

government and enterprise clients owned from kickoff to steady state

50+

medical practices implemented on the eClinicalWorks EHR

30%

shorter customer onboarding timelines at Juvare

40%

UAT cycles cut by this much, with post-launch defects down 25%

The method

How a rollout runs

Six phases, the same shape at every stop in my career. Each one below carries something I've actually shipped.

1 Phase

Discovery

Turn ambiguous requirements into technical specifications, and work with operations stakeholders to decide what matters first.

Specs from vague asks

2 Phase

Configure

Fit the product to each customer's workflows, specialty needs, and billing setup, then capture the pattern as a playbook.

Delivery capacity up 40%

3 Phase

Migrate and integrate

Run data migrations, then diagnose integration and data-quality issues with SQL and REST APIs alongside Product and Engineering.

Migrations run regularly

4 Phase

Test and validate

Run UAT and structured data-compliance checks so problems surface before customers see them.

UAT cycles cut 40%. Audit pass rates up 20%

5 Phase

Train

Teach providers, clinical staff, and office staff the software so they can work independently the day after go-live.

Practices working on their own

6 Phase

Go live and stay

Own the relationship through launch and steady state, and act as escalation lead when a mission-critical deployment needs it.

Go-live time down 20% at eClinicalWorks

Selected work

Recent deliveries

Emergency management, public health, utilities, airlines, and clinical software. The common thread is a hard date and a customer who needs it to work.

American Airlines

Juvare

Updated every board to the latest design, including the customer's requested changes, on a strict 8-week turnaround.

Enterprise

Miami-Dade County

Jul 2025 to Jul 2026

Led a full system overhaul and finished ahead of the next hurricane season, as the county requested. Also automated their emergency notification form process to improve their workflow.

Emergency management

HCA Healthcare, New York State Department of Health, Pacific Gas and Electric

Juvare

Delivered implementations for healthcare, public health, and utility customers, as the primary point of contact from kickoff through steady state.

Healthcare / Public health / Utility

50+ medical practices

eClinicalWorks, 2014 to 2017

Implemented the EHR for medical institutions and provider practices, cutting average go-live time by 20% through better rollout planning and streamlined documentation. Supported billing across claims, coding, and payment posting, and raised billing accuracy to 99%.

Healthcare

Along the way

Things I build so the next rollout is easier

Delivery work leaves behind tooling. These are the pieces that stuck around.

Agents and skills

I use Claude Cowork and ChatGPT daily, and I build agents and skills that automate recurring work such as changelogs and merge requests. They're now used across the whole company.

AI and automation

Dashboards and workflow automations

Built 20+ real-time dashboards and automations that gave 500+ active users better delivery visibility and cut manual reporting effort by 35%.

Technical

Playbooks and onboarding frameworks

Closed process gaps with repeatable playbooks that raised delivery capacity by 40% and supported 2x growth in concurrent client engagements.

Delivery
Career

Where the go-lives happened

Most recent first. The earlier roles are where the hands-on technical skills came from.

Apr 2022 to Present

Juvare

Senior Technical Implementation Analyst, remote

  • Primary point of contact for professional services engagements across 15+ state and local government agencies and enterprise clients, cutting onboarding timelines by 30%.
  • Lead end-to-end plans for a portfolio of concurrent implementations. Cut UAT cycles by 40% and post-launch defects by 25%.
  • Escalation lead for high-priority, mission-critical deployments. Surface risk early and drive resolution across teams that don't report to me.
  • Lead data compliance and QA initiatives that raised audit pass rates by 20%. Mentor new colleagues on emergency management vocabulary and workflows.
Apr 2020 to Apr 2022

Inbound Technologies

Front-End Developer, Houston, TX

  • Sole front-end lead and client liaison on tote tracking dashboards for Meijer and Target, built in Wappler. Improved workflow efficiency by 30%.
  • Redesigned the core tracking interface with React and REST APIs, reducing data entry errors by 22% and improving task completion speed by 18%.
  • Integrated SQL-driven reporting dashboards that reduced warehouse overhead costs by 8%.
Apr 2019 to Apr 2020

Sogeti

Software Consultant, Austin, TX

  • Delivered 12+ features for an enterprise court system in C# and Visual Basic, supporting 2,000+ concurrent users at 99.9% uptime.
  • Worked as a QA developer for Whole Foods, testing their warehouse inventory scanner software.
  • Built executive performance dashboards that cut manual reporting time by 50%.
Jan 2018 to Apr 2019

Topspot Internet Marketing Service

Web Developer, Houston, TX

  • Managed client engagements across 20+ SEO-optimized WordPress launches. Client web traffic rose 25% and lead conversions rose 18%.
  • Kept a 100% on-time delivery record while managing competing client priorities.
Sept 2017 to Dec 2017

DevMountain

Student Mentor / Web Developer, Dallas, TX

  • Mentored 20+ students in full-stack web development and coached debugging workflows, improving project completion rates by 30%.
Jan 2014 to Apr 2017

eClinicalWorks

Product Specialist Consultant, Westborough, MA

  • Implemented the EHR for 50+ medical institutions and provider practices and configured it to each practice's workflows, specialty needs, and billing setup.
  • Primary liaison between clinical end users, office staff, and engineering, turning workflow pain points into product configuration improvements.
  • Handled PHI under HIPAA requirements across customer implementations.
Toolkit

What I work with

Hands-on across the stack, from data to customer-facing training.

Data and code

SQL, REST APIs, JavaScript, Python, React.js, Node.js, HTML5/CSS3, XML, C#, Visual Basic

Healthcare and compliance

EHR and EMR implementation, billing workflows, PHI handling, HIPAA, data compliance and QA, audit readiness

AI and automation

Claude Cowork, ChatGPT, building agents and skills, low-code platforms such as WordPress, Wappler, and ModX

Tools

Jira, Confluence, Microsoft 365, Git, Postman, Azure Data Studio

Ways of working

Agile, Scrum, requirements discovery, UAT, end-user training, risk and escalation management, mentoring

Education and certification

B.S. in Political Science, Cum Laude, minor in Global Business, University of Houston, 2013. CompTIA Security+.

Next go-live

Have a rollout that needs to land?

I'm open to implementation, forward deployed, and solutions roles. Send a note and I'll reply.

tedinh@gmail.com
LinkedIn profile

Los Angeles, CA